Privacy Notice
Heritage Home Care LLC ("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Notice explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our restoration services.
1. Information We Collect
Information You Provide Directly
When you submit an appraisal request, contact us by phone or email, or engage our services, we may collect:
- Full name, email address, phone number, and mailing address
- Information about the item you wish to have appraised or restored, including photographs
- Payment information (processed securely through our PCI-compliant payment processor; we do not store credit card numbers on our servers)
- Communication records, including emails and call notes related to your project
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and approximate geographic location
- Browser type, operating system, and device information
- Pages visited, time spent on each page, and referring URLs
- Cookie identifiers and similar tracking technologies (see our Cookie Preferences page)
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery: To process appraisal requests, prepare restoration proposals, communicate about your project, and deliver completed restorations
- Customer relationship management: To maintain records of past projects, provide aftercare support, and send relevant care and maintenance information
- Website improvement: To analyze how visitors use our website, identify technical issues, and improve user experience
- Marketing (with your consent): To send occasional updates about our services, restoration tips, or workshop events. You may opt out of marketing communications at any time
- Legal compliance: To comply with applicable laws, regulations, and legal processes
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: With trusted vendors who assist us in operating our business (e.g., shipping companies for item transport, payment processors, website hosting providers). These providers are contractually obligated to protect your information and use it only for the services we've engaged them to perform
- Insurance partners: With our insurance underwriters when processing claims related to items in our care
- Legal requirements: When required by law, court order, or governmental regulation
- Business transfers: In connection with any merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this notice, unless a longer retention period is required by law. Restoration project records, including photographs and condition reports, are retained indefinitely as part of the provenance record for your item — a practice that benefits both current and future owners.
5. Your Rights
Depending on your state of residence, you may have the following rights regarding your personal information:
- The right to access, correct, or delete your personal information
- The right to opt out of the sale of personal information (note: we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
- The right to data portability
To exercise any of these rights, please contact us using the information provided below. We will respond to verified requests within 45 days.
6. California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). We do not sell or share (as defined by the CPRA) your personal information. You may submit a request to know, delete, or correct your personal information by contacting us at the address below.
7. Security Measures
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for all data transmission. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.
9. Changes to This Notice
We may update this Privacy Notice from time to time. The "Last updated" date at the top of this page indicates when the notice was most recently revised. We encourage you to review this page periodically.
10. Contact Us
If you have questions or concerns about this Privacy Notice or our data practices, please contact us:
Heritage Home Care LLC
Attn: Privacy Inquiries
247 Newbury Street, Suite 3
Boston, MA 02116
Email: privacy@heritagehomecare.info
Phone: +1 (617) 555-0143